Visitor Experience Manager icon

Visitor Experience Manager

Travel job, London

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Commercial sensitivities preclude us from disclosing further details about our client at this stage.

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Our client a famous venue and attraction are seeking an exceptional visitor experience manager that has an excellent grasp of what it takes to offer an outstanding tour experience; ensuring it remains a key and exciting venue that continues to be world-class. This niche senior travel job will oversee that the tour operation is managed effectively on a day to day basis whilst delivering an exceptional experience to each and every customer.

With management responsibility of a team of 4 direct reports, plus a team of casual staff; you will have a full range of operational KPI’s and will be expected to maximise sales through effective management of the tours team.

You may currently be a tour manager for a niche attraction or in an operational role where you manage and oversee all events. Ideally you will have experience of also working in a sports environment. What is really vital for this senior travel job is that you have a proven track record of managing a call centre, outstanding people management skills combined with the ability to design and shape the tour route from a guest experience perspective.

Please Note: Due to high volumes of applications, only successful applicants will be contacted.

Do I tick the boxes?

  • Proven experience in tour management
  • People management experience
  • Effective stakeholder management skills
  • Operational tour experience
  • Build and maintain 3rd party relationships

Apply now or speak with our dedicated team member

Sara Mason-Parker Headshot

Sara Mason-Parker

Senior Recruitment Consultant
[email protected]
01732 808313
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