Call Centre Development Manager FTC icon

Call Centre Development Manager FTC

Travel job, South East

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The Company

Our client is one of the UK’s leading online travel businesses. They offer a fast paced working environment and strive to be ahead of their competitors when it comes to market industry and trends. They are innovators in their field and they place their customer experience at the heart of their business strategies.

What's in it for me?

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Discounted travel

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This senior travel job is a 12 month fixed term contract and will have responsibility for managing the relationship with external contact centres. You will have strong relationship management skills, which will enable you to build relations with the contact centres and ensure that the business is receiving optimised sales and performance levels. Bringing your strong commercial acumen you will review and identify areas for improvement and implement training programs to ensure that the contact centres have all of the information required to best sell products.

To be successful in this commercial travel job you will have strong influencing skills, knowledge of how a call centre works and exceptional relationship building skills. With the contact centres based in the UK and globally, you will be flexible in travelling to visit them, to better build relationships, especially in the initial period. With the position having direct reports this role also requires someone with team leadership experience.

You may currently be working as a Sales Account Manager, Sales Development Manager, or Relationships Manager where you’re managing relations with outsourced or external contact centres.

This is a 12 month fixed term contact and therefore it is not guaranteed to result in a permanent contract.

Please Note: Due to high volumes of applications for this job, only successful applicants will be contacted.

Do I tick the boxes?

  • Relationship building skills
  • Call centre operations knowledge
  • Strong commercial acumen
  • Team leadership experience

Apply now or speak with our dedicated team member

Demi Crewe (Girling) Headshot

Demi Crewe (Girling)

Senior Strategic Business Partner
01732 808313
View Bio
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