Call Centre Manager icon

Call Centre Manager

Travel job, NW London / Home Counties

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The Company

We are delighted to be working with a hugely successful niche tour operator. Our client is a family-owned company with an extensive global portfolio of touring and cruising products. Delivering some of the most exciting touring itineraries weather that be cruising, air or rail tours to their clients they have carved a reputation within this sector as being one of the leaders in their field.

What's in it for me?

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20 days annual leave

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Tell me more...

Reporting to the Head of Customer Contact, the Call Centre Manager will lead, mentor and motivate a team of 14. The team consist of team leaders, sales specialists and the after sales administration team.

The travel job has come about as part of a restructure and the ideal candidate will be someone that comes with experience in a similar role, working for a tour operator would advantageous. Day to day the Call Centre Manager will be assessing call conversions, supporting the team on sales techniques, ensuring the team are maximised and that the division is running at maximum capacity. With this being a sales focused role, the successful candidate will be ensuring the team are working towards their targets and identifying any training requirements to ensure the team are up to speed on product and sales techniques.

The Call Centre Manager will form part of the management team and will work with other departments with the business, therefore excellent communication skills are a must for this job in travel.

If you are an excellent leader of people with a wealth of travel experience, then we want to hear from you.

Please Note: Due to high volumes of applications, only successful applicants will be contacted.

Do I tick the boxes?

  • Travel industry experience
  • Exceptional customer service skills
  • A good problem solver
  • Previously worked in a Call Centre Manager position within travel
  • Strong written and communication skills

Apply now or speak with our dedicated team member

Lucy Hatcher (Povey) Headshot

Lucy Hatcher (Povey)

Director of Strategic Business Partnerships
[email protected]
01732 808313
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