Customer Service Manager icon

Customer Service Manager

Travel Job, London

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The Company

Commercial sensitivities preclude us from disclosing further details about our client at this stage.

What's in it for me?

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Up to £45k

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Discounted travel

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Tell me more...

Working closely with our clients growing sales team, this senior travel job will have responsibility for ensuring the business is taking a customer focused approach, driving the service levels forward. The Customer Service Manager will work towards improving repeat bookings through to delivery of first rate service. Drawing on your proven customer service experience you will look to reduce complaints and work with customers on resolving any issues.

As the Customer Service Manager you will monitor the NPS scores and look for any opportunities for improvement, feeding back to the team and wider business on the results. You will have proven customer service experienced gained from working within the travel industry, specifically within a tour operator environment. To succeed in this travel job you will have an understanding of package travel regulations, codes of conduct and consumer rights.

Please Note: Due to high volumes of applications for this job, only successful applicants will be contacted.

Do I tick the boxes?

  • Customer centric approach
  • Strong communication skills
  • Relationship management
  • Team leadership skills

Apply now or speak with our dedicated team member

Demi Crewe (Girling) Headshot

Demi Crewe (Girling)

Senior Strategic Business Partner
01732 808313
View Bio
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