Customer Service Manager icon

Customer Service Manager

Travel Job, London

Apply for this job

Register your details with us to discuss this position further

Your details

Work details

Contact details

*denotes a required field

The Company

Commercial sensitivities preclude us from disclosing further details about our client at this stage.

What's in it for me?

Salary Icon

Up to £45k

travel Icon

Discounted travel

pension Icon

Pension

Tell me more...

Working closely with our clients growing sales team, this senior travel job will have responsibility for ensuring the business is taking a customer focused approach, driving the service levels forward. The Customer Service Manager will work towards improving repeat bookings through to delivery of first rate service. Drawing on your proven customer service experience you will look to reduce complaints and work with customers on resolving any issues.

As the Customer Service Manager you will monitor the NPS scores and look for any opportunities for improvement, feeding back to the team and wider business on the results. You will have proven customer service experienced gained from working within the travel industry, specifically within a tour operator environment. To succeed in this travel job you will have an understanding of package travel regulations, codes of conduct and consumer rights.

Please Note: Due to high volumes of applications for this job, only successful applicants will be contacted.

Do I tick the boxes?

  • Customer centric approach
  • Strong communication skills
  • Relationship management
  • Team leadership skills

Apply now or speak with our dedicated team member

Demi Crewe (Girling) Headshot

Demi Crewe (Girling)

Senior Strategic Business Partner
demi@jaynepeirce.co.uk
01732 808313
View Bio
recommend icon

Recommend a friend for this job

We offer an excellent referral scheme and if we successfully place your referred individual in this position we will send you vouchers for a shop of your choice, as a thank you *T&C’s apply*


Please contact us for our terms and conditions

Recommend a friend