Guest Relations Supervisor icon

Guest Relations Supervisor

Travel job, London

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The Company

Our client are specialist in their field with offices in worldwide destinations, and which continue to grow as part of their expansion strategy. With offices ideally located with walking distance from a mainline train station, the commute will suit someone based in Kent, Home Counties or even the south coast.

What's in it for me?

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22 days annual leave

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Tell me more...

Reporting directly in to the General Manager, the Guest Relations Supervisor will look after all things post booking.

The Guest Relations team is formed of 3 people including this role and they are looking for someone that is able to handle customer queries, complaints and reservations amendments. As a Guest Relations Supervisor, you will naturally be enthusiastic and have customer service skills, not be afraid of the telephone and be able to think on your feet.

A keen eye for details is essential for this job in travel as the team will be charged with checking and qualifying reservations details, actioning and closeouts and check/double checking all customer documentations. In addition to this the Guest Relations team work closely with all hotel and land partners to reconfirm reservations and special requests.

The ideal candidate will have a supervisory background, ideally in the travel industry and be a confident customer service professional who can lead and mentor a team.

Please note – this is a Monday to Friday job 9am-5:30pm, but you will also be asked to work 1 Saturday in 3 with a day off in Lieu, this will be on a rota basis.

Please Note: Due to high volumes of applications for this job, only successful applicants will be contacted.

Do I tick the boxes?

  • Travel industry experience
  • Strong customer service skills
  • Excellent telephone manner
  • Fluent English
  • An eye for detail

Apply now or speak with our dedicated team member

Lucy Hatcher (Povey) Headshot

Lucy Hatcher (Povey)

Director of Strategic Business
[email protected]
01732 808313
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