No Feedback Is Not Okay

75 people, three jobs and not a single word afterwards.

A friend of the family has recently been job hunting, not in travel, but in a pretty specialist field. She's bright, she's motivated, and when she got the invitation to interview she was genuinely excited about it.

She knew it was a group interview. That's fine. She'd prepped, she'd done her research, and she made the trip into London at her own expense because that's what you do when something matters to you.

What she didn't expect was to walk into a room with 75 other people.

Seventy-five. For three jobs.

She did the group task. She sat the maths test. She was told she'd hear back within a few days. That was two weeks ago now. Nothing. No email. No update. No acknowledgement that she'd even shown up. Just silence.

And honestly? It's left me a bit frustrated.

What is going on?

Look, I completely understand that the job market is tough right now. There are a lot of people out there looking for work and companies are being inundated. That's just the reality of things. But somewhere along the way, something has shifted and I don't think it's okay.

This person gave up her time. She spent her own money getting there. She prepared and she showed up and did exactly what was asked of her. And nobody could be bothered to send a single email? Not even a 'thank you for coming in, we've gone a different direction'? That's not a busy company. That's a company that doesn't value the people walking through their door.

Now, is that the company or is it the recruiter managing the process? Honestly, it doesn't really matter. Because either way, it's happening under someone's brand name. And that brand is taking the hit whether they realise it or not.
Here's the thing. People talk. They tell their mates. They mention it online. A company can invest heavily in looking like a brilliant place to work, and one experience like this can quietly undo a lot of that goodwill.

Please be one of the good ones and send the email. 

Over here at Jayne Peirce Travel Recruitment we're genuinely fortunate, the clients we work with aren't doing this. The standards are different, and we're proud of that. But we've heard it happens more than you'd think, and it's not sitting well with us.

Recruitment isn't just about filling a vacancy. It's about how you treat people along the way. Every single person who walks into that interview room, whether there's five of them or seventy-five deserves to be treated with a basic level of respect.

So if you're hiring, if you're running a recruitment process, or if you're overseeing one please. Just send the email, thanking them for their time following an interview. It takes two minutes. And it tells people far more about who you are than any careers page ever will.