Much of your preparation likely centres around the obvious: what to wear, who you’re meeting, researching the company’s portfolio and performance, preparing examples of leadership, innovation, and results. But one area that is often overlooked yet crucial, is how you close the interview.

There's nothing more frustrating than watching brilliant candidates slip through your fingers. After two decades in travel recruitment I've witnessed countless travel companies reach that pivotal moment where DIY hiring transforms from a cost-saving measure into a costly mistake. Recognising when you need specialist help to find these rare gems is crucial for your company's future success.

It’s important not to underestimate a phone interview. Most companies use phone interviews as their first stage of screening, meaning this is your first opportunity to impress. On most occasions, if you do not excel here, you will not make it to the next round.