There's nothing more frustrating than watching brilliant candidates slip through your fingers. After two decades in travel recruitment I've witnessed countless travel companies reach that pivotal moment where DIY hiring transforms from a cost-saving measure into a costly mistake. Recognising when you need specialist help to find these rare gems is crucial for your company's future success.

Too often, employers fall into the trap of thinking the interview is a one-sided performance. In truth, both parties are making a significant decision. Preparation is just as vital on your side of the table. How prepared are you?